Amazon has added 3,000 new virtual customer service jobs to bring its total permanent workforce in South Africa to 7,000 people in Johannesburg and Cape Town.
According to the Quartz, the new job roles range from customer service associates to technical staff and the employees will be working virtually from home to provide round-the-clock support for Amazon customers in North America and Europe.
The move comes as a response to the growing unemployment rates in South Africa, a preventive measure for the spread of COVID-19 and a sharp increase in demand for Amazon services.
Most of the new customer jobs will require candidates to have a school leaver’s certificate with an excellent command of English and be a South African citizen. Other technical positions will support customer inquiries on devices including Amazon’s Alexa product.
Last year, Amazon established the AWS Equity Equivalent Investment Program (AWS EEIP) to invest over 365 million rands ($21 million) in the development of sustainable 100% black-owned South African small businesses within the ICT sector.