SafeBoda throws users ‘under the bus’ with new terms and conditions

2 Mins read

In the wake of its exoneration from not selling customer data, SafeBoda has responded by updating its terms of use to emphasize data protection for its users.

According to SafeBoda, the move comes as a result of NITA-U and Unwanted Witness recommendations to improve its privacy policies to protect Users’ rights. “We have now improved the wording of our policies and we are proud to be a role model in the ecosystem, and paving the way for Ugandan start-ups.”, the ride-hailing company explained.

However, a look into the updated terms of use, the ride-hailing app shockingly takes a confusing path when it comes to caring about the end user’s property, health, and safety.

Below are some of the notable notes in the “Terms and Conditions” for using the app now onwards;

  1. We do not provide the supply of goods, food, or transportation services, and we are not a transportation carrier or food vendor. 
  2. It is up to the driver or supplier to decide whether to offer a ride or provide any service to a User contacted through the SafeBoda Application, and it is up to the User to decide whether or not to accept any goods or services from any goods or service provider contacted through the SafeBoda Application.  
  3. Any decision by a user to accept any goods or services once such User is matched through the SafeBoda Application is a decision made at such User’s sole discretion. SafeBoda offers information and a method to connect SafeBoda and Users with each other, but does not provide or intend to provide any services or act in a manner as a food supplier or transportation carrier, and bears no responsibility or liability for any services provided to any User by any service provider using the SafeBoda application.
  4. We will not be liable for any damages, direct, incidental, and or consequential, arising out of the use of SafeBoda, including, without limitation, damages arising out of communicating and or meeting with other participants of SafeBoda, or introduced to you via SafeBoda. Such damages include and are not limited to, physical damages, bodily injuries, death, and emotional distress and discomfort. 
  5. We have no responsibility whatsoever for the actions or conduct of any service providers or Users. We have no obligation to intervene in any way in disputes that may arise between drivers, riders, or third parties. Responsibility for the decisions made regarding providing or accepting transportation rests solely with the User.
  6. By using the SafeBoda App, the User consents to SafeBoda collecting, using, and processing of my data for analytical and marketing purposes and acknowledges that the data may be transferred out any data processing.

You read all these correct, SafeBoda has not only denied supplying transport services, but it has also denied taking responsibility for any damages users may face while using the application and further detailed physical damages, bodily injuries, death, and emotional distress and discomfort.

For the ride-hailing application, this will save them from any tonnes of fines and lawsuits that could arise from such scenarios but for the end-user, does this seem like a risk worth taking? 

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